Job Description
MULTIPLE POSITIONS
KSM MANAGEMENT CONSULTANT, the largest HR firm in Zambia recently acquired GOZAMBIAJOBS.CO.ZM, becoming the largest recruitment platform in the country is now actively looking to recruit for a Multiple Positions on behalf of our client in the Hospitality industry.
- RECEPTIONIST
A receptionist will be the first point of contact in an organization, responsible for welcoming visitors, answering calls, and handling inquiries. The ideal candidate will manage front desk operations, schedule appointments, perform basic administrative tasks, and help maintain a professional and organized reception area.
Key Responsibilities:
- Greeting and welcoming visitors or clients.
- Directing guests to the appropriate person or office.
- Answering general inquiries in person, by phone, or email.
- Scheduling appointments and managing calendars.
- Maintaining records, filing documents, and data entry.
- Assisting with clerical tasks like photocopying, scanning, and faxing.
- Managing visitor logs and issuing visitor badges.
- Coordinating deliveries, mail, and courier services.
- Maintaining a clean and welcoming reception area.
- Providing exceptional service to clients, guests, and staff.
- Handling complaints or directing issues to the appropriate department.
- Ensuring a professional and helpful presence at the front desk.
- Monitoring entry and exit of visitors.
- Notifying security or relevant personnel of any unusual activity.
- Enforcing visitor protocols and company policies.
- Any other duties assigned.
Skills and Competencies:
- Exceptional leadership and decision-making skills.
- Strong strategic thinking, analytical abilities and problem-solving skills
- Excellent communication and interpersonal skills.
- Good presentation skills
- Ability to manage multiple priorities and deliver results.
Qualifications and Experience:
- Diploma/Bachelor’s degree in Business management/Administration or Related.
- Minimum of 3 years of experience in a similar role.
- Should be conversant with MS Word, Excel, PowerPoint and Internet
- Must be SMART in keeping of appointments diary¸ emails, telephone numbers of associated Consultants and Contractors.
- Must be swiftly adaptable to a new work culture/ work environment.
- Good customer service background and Professional appearance
- TRAVEL CONSULTANT
A travel consultant will help clients plan and book their travel arrangements, including flights, accommodation, tours, and transport. They offer expert advice, tailor travel packages to individual needs, and ensure clients have a smooth and enjoyable travel experience.
Key Responsibilities:
- Arranging flights, hotels, car rentals, and tours.
- creating customized travel itineraries based on client preferences.
- responding to inquiries and resolving issues or complaints.
- keeping in touch with clients before, during, and after trips to ensure satisfaction.
- Promoting travel packages, deals, and promotions.
- Encouraging clients to upgrade services or add excursions.
- Processing payments, issuing tickets, and managing booking confirmations.
- Maintaining accurate client records and documentation.
- keeping up with industry trends, travel advisories, and new destinations.
- Building relationships with travel suppliers and agencies.
Qualifications and Experience:
- Diploma/Bachelor’s degree in Hotel Management and Tourism/ Business management/Administration or Related.
- Minimum of 3 years of experience in a similar role.
- Must be swiftly adaptable to a new work culture/ work environment.
- Good customer service background and Professional appearance
- Excellent communication and interpersonal skills.
Method of Application
Should you closely fit the above requirements and are interested in this position, kindly send your CV to: jobs@gozambiajobs.co.zm or send to jobs@ksm.co.zm by/before 24th April 2025 clearly stating in the e-mail subject line the POSITION you are applying for or Visit our websites: http://www.ksm.co.zm / www.gozambiajobs.co.zm or Download our Recruitment App from Google Play store search for: RECRUITER KSM.
KSM – WE CONNECT PEOPLE TO JOBS AND JOBS TO PEOPLE.